128 Chronic Conditions.
One Platform.
Better Patient Outcomes
Expanding Our Platform Beyond Oncology
Nursenav has helped lead the evolution of patient navigation technology with CONNECT, our trusted oncology navigation platform. Now, we’re extending that expertise beyond oncology with Nursenav 360, a comprehensive chronic disease navigation and program management solution. Supporting 128 conditions across 15 healthcare specialties, Nursenav 360 enables healthcare organizations to expand navigation services across multiple service lines through one proven, measurable platform. With built-in support for Medicare Principal Illness Navigation (PIN) reimbursement, organizations can also create new revenue opportunities while delivering coordinated, patient-centered care.
Designed to simplify navigation and strengthen patient engagement, Nursenav 360 streamlines enrollment through digital onboarding and delivers needs assessments directly to patients’ devices, helping care teams identify needs and intervene earlier. Integrated risk stratification helps navigators recognize patients who may require additional support, while goal tracking, care coordination, and personalized care plans keep patients engaged throughout their care journey. Each care plan brings together essential information, including the patient’s care team, diagnosis, treatment, and follow-up instructions, supporting continuity of care across providers and specialties.
Nursenav 360 provides the tools to manage, measure, and grow successful navigation programs. Comprehensive reporting and business intelligence dashboards give administrators visibility into program performance, service quality, navigation activity, and navigator productivity. These actionable insights help healthcare organizations demonstrate the value of navigation, improve operational efficiency, optimize resources, and build sustainable programs that deliver measurable results.
Cardiovascular
- Hypertension
- Congestive heart failure (CHF)
- Coronary artery disease (CAD)
- Atrial fibrillation
- Peripheral artery disease
- Cardiomyopathy
- Hyperlipidemia
- History of myocardial infarction
- Valvular heart disease
- Pulmonary hypertension
- Chronic anticoagulation management
- Stable angina
Pulmonary / Respiratory
- COPD
- Asthma
- Interstitial lung disease
- Pulmonary fibrosis
- Sleep apnea
- Chronic respiratory failure
- Bronchiectasis
- Cystic fibrosis
- Pulmonary hypertension
- Home oxygen dependence
Endocrine / Metabolic
- Type 1 diabetes
- Type 2 diabetes
- Obesity
- Metabolic syndrome
- Hypothyroidism
- Hyperthyroidism
- Osteoporosis
- Adrenal disorders
- Pituitary disorders
- Dyslipidemia
Neurology / Neurosciences
- Multiple sclerosis
- Parkinson’s disease
- Dementia
- Alzheimer’s disease
- Epilepsy
- Stroke history
- Migraine disorders
- Neuropathy
- ALS
- Myasthenia gravis
- Huntington’s disease
- Traumatic brain injury
- Essential tremor
- Neurovascular
Oncology
- Breast cancer
- Prostate cancer
- Colorectal cancer
- Lung cancer
- Leukemia
- Melanoma
- Bladder cancer
- Kidney cancer
- No-Hodgkin Lymphoma
- Uterine cancer
- Pancreatic cancer
- Thyroid cancer
- Other cancers
Renal / Nephrology
- Chronic kidney disease (CKD)
- End-stage renal disease (ESRD)
- Dialysis dependence
- Nephrotic syndrome
- Polycystic kidney disease
- Chronic electrolyte disorders
Rheumatology / Autoimmune
- Rheumatoid arthritis
- Lupus
- Psoriatic arthritis
- Ankylosing spondylitis
- Sjögren’s syndrome
- Vasculitis
- Scleroderma
- Inflammatory myopathies
Behavioral Health
- Depression
- Anxiety disorders
- Bipolar disorder
- Schizophrenia
- PTSD
- Substance use disorders
- Chronic insomnia
- Personality disorders
Gastroenterology / Digestive Health
- Crohn’s disease
- Ulcerative colitis
- Cirrhosis
- Chronic hepatitis
- Chronic pancreatitis
- GERD
- IBS
- Celiac disease
Infectious Disease
- HIV/AIDS
- Chronic hepatitis B
- Chronic hepatitis C
- Long COVID
- Recurrent osteomyelitis
- Chronic opportunistic infections
Pain Management / Musculoskeletal
- Chronic back pain
- Fibromyalgia
- Osteoarthritis
- Chronic pain syndrome
- Degenerative disc disease
- Complex regional pain syndrome
Geriatrics / Cognitive Health
- Frailty
- Dementia
- Alzheimer’s disease
- Recurrent falls
- Functional decline
- Polypharmacy
- Urinary incontinence
Women’s Health
- High-risk pregnancy
- Endometriosis
- PCOS
- Osteoporosis
- Menopause management
- Breast health surveillance
- Chronic pelvic pain
Transplant
- Liver transplant
- Kidney transplant
- Heart transplant
- Lung transplant
- Pancreas transplant
- Multi-organ transplant
- Bone marrow/stem cell transplant
Rare Disease / Complex Care
- Muscular dystrophy
- Rare genetic syndromes
- Ehlers-Danlos syndrome
- Gaucher disease
- Sickle cell disease
- Hemophilia
CONNECT is Nursenav’s comprehensive oncology navigation and program management platform, combining proven navigation workflows with the clinical depth and specialized reporting required to support cancer care. Built for oncology, CONNECT enables navigation programs to coordinate care, address patient needs, and measure performance against established oncology best practices.
From diagnosis through treatment and survivorship, CONNECT equips navigators to coordinate multidisciplinary care, assess psychosocial distress, identify and address barriers to care, and facilitate survivorship care plan delivery. The platform also supports Medicare Principal Illness Navigation (PIN) reimbursement, helping organizations capture eligible navigation services.
CONNECT transforms detailed oncology clinical and navigation data into meaningful insights for program leaders. Comprehensive business intelligence dashboards and reporting provide visibility into timeliness of care, treatment milestones, navigation activity, navigator and program performance. These actionable insights help oncology programs identify opportunities for improvement, demonstrate the value of navigation, and advance the quality, efficiency, and outcomes of cancer care.
Principal Illness Navigation (PIN)
Oncology programs can now effortlessly launch and manage Principal Illness Navigation services with CONNECT’s PIN workflow for Medicare Part B patients. CONNECT identifies qualified patients and provides navigators with an intuitive, step-by-step workflow that captures required data for PIN approval. Accumulated time for qualified encounters is tracked by patient and presented in user workflows, easing patient management and ensuring navigators are consistently engaging with patients on a monthly basis for services. CONNECT’s PIN reporting includes comprehensive data for billing professionals, and reports providing actionable insights at both provider and patient levels to optimize your cancer program’s navigation services. When interfaced with your program’s EMR, all navigation activities and identified PIN encounters become part of the patient’s medical record.
Digital Onboarding for Patient Navigation Services
CONNECT’s digital onboarding process for patient navigation services is HIPPA-compliant and convenient for the patient. Patients receive a text with a secure link directing them to your program’s custom Patient Navigation Consent, introducing the patient to navigation services with the option to “agree” to or “opt out” of services. Upon submission, patients “agreeing” to services immediately receive a text with a secure link directing them to the program’s assessment for distress. Patients complete and submit their distress assessment on their device. The onboarding process in CONNECT automates and standardizes the process for cancer programs, saving navigators time and expediting the turnaround time for patients to receive referrals and resources for barriers to care and causes of distress.
Community-Based Organizations
Community-based organizations (CBOs) play a vital role in the health and well-being of a community by helping to address and resolve disparities. In recent years, CMS (Centers for Medicaid and Medicare) has encouraged healthcare organizations to engage with CBOs to improve patient outcomes by assisting patients with social determinants of health. The Resource Library in CONNECT is the program’s repository for community and national patient support organizations. Navigators quickly identify and provide each patient with a tailored list of referrals based on their psychosocial needs. Patient referrals are uniquely tracked, allowing programs to create a closed-loop system.
Latest Blogs
Patient Navigation Moves to the Forefront as Reimbursement Models in Cancer Care Evolve
Recent policy and reimbursement changes led by the U.S. Department of Health and Human Services are bringing patient navigation to the forefront of...
Reducing Emergency Department Visits and Inpatient Admissions in Cancer Care: Improving Outcomes and Program Performance
Reducing emergency department (ED) visits and inpatient admissions has become a central priority for modern oncology programs. Cancer patients often...
Patient Navigators: The Key to Improving Timeliness of Cancer Care
Timeliness of care is a critical quality measure in oncology. Once a patient receives a cancer diagnosis, delays in evaluation, treatment planning,...
Unlocking Reimbursement for Oncology Navigation: Principal Illness Navigation (PIN)
The new Principal Illness Navigation (PIN) codes, instituted by the Centers for Medicare & Medicaid Services (CMS) effective January 1, 2024,...
Enhancing Patient Navigation with Technology to Improve Cancer Care Equity: President’s Cancer Panel Report
The President's Cancer Panel released a report titled "Enhancing Patient Navigation with Technology to Improve Equity in Cancer Care" on November...
Bridging the Healthcare-Community Divide: Understanding Community Care Hubs
Community Care Hubs (CCHs) have emerged as vital intermediaries in the modern healthcare landscape, serving as essential bridges between traditional...
Patient Navigation: A Key to Improving Cancer Care Outcomes
Patient navigation has emerged as a crucial component in enhancing cancer care outcomes, offering multifaceted benefits that span the entire cancer...
Addressing the Psychosocial Needs of Cancer Patients: A Critical Component of Comprehensive Care
Cancer is a disease that affects not only the body but also the mind and spirit. As medical treatments for cancer continue to advance, there is a...
Our Partners
Breast Health Education Integration
EduCare’s COPE Library features over 365 breast health and breast cancer teaching topics in 15 categories customized with your program’s branding. This API integration between EduCare and CONNECT allows users to download or electronically deliver teaching topics to patients. Teaching titles provided to patients are linked with the encounter and noted on the Navigation Summary, ensuring the patient has been informed and educated to participate in their treatment decisions and recovery process.
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